Privacy Policy
Last updated: January 2025
1. Data We Collect
When you place an order, we collect your name, email address, shipping address, and phone number. Payment data is processed directly by our payment providers (Stripe) and we do not store card details. If you pay by bank transfer or cryptocurrency, only transaction references are retained.
2. How We Use Your Data
Your data is used solely to process and fulfil your order, communicate regarding your order status, and comply with legal obligations. We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Data Storage & Security
All data is stored on encrypted servers within the European Economic Area. We implement industry-standard security measures including SSL encryption for all data transmissions. Access to personal data is restricted to authorised personnel only.
4. Cookies
We use essential cookies to maintain your shopping session (cart contents, login state). We use analytics cookies (anonymised) to understand how visitors use our site. You can disable non-essential cookies via our Cookie Policy page or your browser settings.
5. Your Rights (GDPR)
Under GDPR you have the right to: access your personal data, correct inaccurate data, request deletion of your data, restrict or object to processing, and data portability. To exercise any of these rights, contact us at info@sportpharma.shop.
6. Data Retention
Order records are retained for 7 years to comply with EU accounting and tax regulations. After this period, personal data associated with orders is anonymised. You may request earlier deletion of non-essential data.
7. Third-Party Services
We use Stripe for card payment processing, and postal/courier services for delivery. These third parties have their own privacy policies and process only the data necessary to provide their services.
8. Contact
For any privacy-related questions or to exercise your rights, contact our Data Controller at: info@sportpharma.shop